Yes, our postcard designs are fully customizable. You can adjust the text, images, and overall layout to align with your brand and marketing goals. We work closely with you to ensure the final design meets your expectations.

A targeted mailing list is a curated list of recipients based on specific demographics, interests, or geographic locations. It helps ensure your direct mail reaches the right audience, improving the effectiveness of your campaign and increasing response rates.

Yes, we offer design services for a variety of marketing materials, including brochures, flyers, and banners. Our graphic design team can create cohesive branding materials that complement your direct mail efforts.

No, once a design has been approved by you and the order is in production, we cannot issue a refund. It is your responsibility to thoroughly review the design and confirm all details before giving your final approval. Once approved, the design is considered final, and the order will proceed to printing.

We encourage you to carefully check all aspects of the design, including text, layout, images, and addresses, before approval. Once approved, CityMailers is not responsible for any errors in the design. Refunds or reprints will not be offered for mistakes that were present in the design you approved.

If your target audience changes, we can assist with updating your mailing list to reflect the new demographics. Simply provide us with the updated criteria, and we’ll help you adjust your list accordingly to ensure your direct mail reaches the right people.

A “bad print” refers to any print that has significant defects or production errors that are the fault of CityMailers, such as:

• Poor print quality (e.g., streaks, smudges, or misaligned prints)
• Incomplete printing
• Damaged postcards upon delivery

If you receive postcards with any of these issues, please contact us immediately for a resolution.

To request a refund for a bad print, follow these steps:

1. Contact us within 7 days of receiving your postcards.
2. Provide clear photographs of the issue, along with your order number.
3. Our team will review your request, and if the issue is deemed a result of a printing error, we will either offer a reprint or a refund at our discretion.

In cases of bad prints caused by errors on our part, we typically offer a reprint at no additional cost. However, if a reprint is not possible or preferred, we may issue a refund. Refunds are issued at the sole discretion of CityMailers, depending on the nature of the issue.

Once we receive your request and all necessary documentation (photos of the issue, order details), we typically respond within 2-3 business days. If a refund is approved, it will be processed within 5-7 business days. Reprints are generally initiated immediately after approval and will follow our standard delivery timelines.

If you wish to cancel your order, please contact us immediately.

Email support@citymailers.com with subject ‘PRINT STOP’ and reason why.

We will refund for any print costs, however any design or other services will not be refunded.

If the order has not yet entered the production phase, we may be able to cancel and refund your order. However, once the order has been approved and sent to print, it is no longer eligible for cancellation or a refund.

Email subject ‘Print Stop’ to support@citymailers.com first if you intend on not printing. Second email our support team or try reaching us at our support number.